KK WIND SOLUTIONS - Lead - Customer Claims

Lead - Customer Claims

We are looking for an Assertive person who can handle Suppliers and Customers. Hands on experience towards sourcing quality, supplier quality, commercial aspects etc. Having experience in playing the interface between supplier and customer and an understanding of interpreting legal agreements.

Highlights of the offer

Job offer expiration: 16/10/2025
Type of work: Hybrid
Role: Individual Contributor / Specialist
Location: Asia, India, Chennai - ESBC

Responsibilities

Prioritize and escalated cases depending on severity and customer urgency.
Contribute to a global effective NCR handling system.
Entry point and NCR/repair handling for customer claims in KK Group for specific customers.
Establish a strong link back in the organization to improve the quality of claim affected components.
Customer contact with every aspects of warranty and repair cases.
Understand and determine mitigation action at customer.
Create customer return and upfront delivery – and follow up on these.
Create and initiate non-conformance reports – ensure customer feedback, based on cooperation with factory's quality department.

Our requirements

Educational background:

BE/B. Tech in Mechanical/Electrical or BSc or Master level (electrical or mechanical).

Years of Experience:

5 to 8 Years.

Professional and managerial competencies:

Very good skills in building customer relations.
Insight at high level in the mechanism of purchasing-, warehouse-, BOM-, production-, sales- and quality- work functions - and actively conducting these functions when needed.
Commercial and financial understanding.

Personal characteristics:

Ability to communicate globally with customers and internally at all levels of the organization.
Assertiveness.
Persistent and constructive in negotiations situations.
Take lead and take charge - Well structured.

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Tanmay Bhattacharya +91 80 68260 101

About KK Wind Solutions

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter Møller. We are a global and diverse team of over 3,700 people, working towards delivering products and services that enable a future powered by renewable energy.

At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.

Visit www.kkwindsolutions.com to learn more about our company and career opportunities.

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Lead - Customer Claims

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