Lead - Customer Claims M/F

Vacancy description

Lead - Customer Claims M/F

Join our team at City Center Office and contribute to the transformation of our business through innovative and efficient systems and processes!

We are seeking a Lead Customer Claims to prioritize and escalate cases depending on severity and customer urgency. The successful candidate will contribute to a global effective NCR handling system and establish strong links back in the organization to improve the quality of claim affected components.

Highlights of the offer

  • Job offer expiration: 10/05/2026
  • Type of work: Stationary
  • Role: Individual Contributor / Specialist
  • Location: Europe, Poland, Szczecin - Office Center

Responsibilities

  • Prioritize and escalate cases based on severity and customer urgency
  • Contribute to a global effective NCR handling system
  • Serve as the entry point and manage NCR/repair handling process for specific customers
  • Establish strong links back in the organization to improve the quality of claim affected components
  • Communicate globally with customers and internally at all levels of the organization
  • Negotiate with customers in a persistent and constructive manner
  • Take the lead and take charge in handling customer claims
  • Build and maintain strong customer relations
  • Demonstrate high-level insight into various business functions such as purchasing, warehouse, production, sales, and quality
  • Conduct necessary business functions when needed
  • Demonstrate commercial and financial understanding

Our requirements

  • Bachelor's degree in Mechanical / Electrical or related field
  • Minimum of 3 years of experience in customer claims handling or related field
  • Excellent communication and negotiation skills
  • Strong problem-solving and decision-making abilities
  • Ability to work effectively in a fast-paced, global environment
  • Strong self-discipline in managing assigned tasks in fluent in English at a negotiation level

We offer

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

 

For further information, please contact:
Julia Poniewiera +48 539 050 035
 

About KK Group

KK Group is a global technology partner delivering power, controls, cooling, monitoring and service solutions for renewable energy and energy-intensive industries.


With more than 45 years of experience in the wind industry and technologies installed in over 120,000 turbines worldwide, KK Group provides critical electro-mechanical systems that enable electrification, improve energy efficiency, and optimise the lifetime performance of industrial assets.


The company’s capabilities span the full value chain - from development and manufacturing to service and digital solutions - supporting customers across the entire lifecycle of their platforms. Backed by its long-term owner, A.P. Moller Holding, KK Group is expanding beyond wind into selected energy-intensive industries including hydrogen, mining, rail and defence.


Today, KK Group employs more than 3,700 people across 10+ countries and is building a more diversified, resilient and global business - Powering Change towards a more sustainable tomorrow.


We wish to inform you that in accordance with requirements of the Whistleblower Protection Act of 14 June 2024 (Journal of Laws of 2024, item 928 as amended), we have implemented a procedure for internal notifications, the content of which can be viewed at https://www.kkwindsolutions.pl/whistleblowing


Visit www.kk-group.com to learn more about our company and career opportunities.