Lead Engineer - IT Service Delivery M/F

• Job offer expiration: 26/03/2026
• Type of work: Hybrid
• Role: Individual Contributor / Specialist
• Location: Asia, India, Bengaluru

· Providing technical support for users to determine the nature of the problems.

· Diagnosing the source, troubleshoot and solve users IT problems.

· Escalating complex problems and making users aware of the impact of this.

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Planning and undertaking scheduled maintenance upgrades.

· Setting up accounts and ordering hardware accordingly to the requests for new employees.

· Logging and processing incidents and requests in our ticketing system accordingly to SLA.

· Repairing equipment and replacing parts.

· Support and mentoring other team members.

· Maintaining software licenses.

· Managing stocks of equipment, components, consumables and other supplies.

· Travel inside the country and abroad for a support and business reasons in other facilities.

· Gathering and analyzing data to diagnose problems with computer systems.

· Changing configurations, settings and permissions to fix computer issues.

· Generating sign-ins for new hires during the onboarding process.

· Updating employees on the status of their tickets.

Logging all service requests and updating tickets as needed

· Providing technical support for users to determine the nature of the problems.

· Diagnosing the source, troubleshoot and solve users IT problems.

· Escalating complex problems and making users aware of the impact of this.

· Installing and configuring computer hardware, software, systems, networks, printers and scanners.

· Planning and undertaking scheduled maintenance upgrades.

· Setting up accounts and ordering hardware accordingly to the requests for new employees.

· Logging and processing incidents and requests in our ticketing system accordingly to SLA.

· Repairing equipment and replacing parts.

· Support and mentoring other team members.

· Maintaining software licenses.

· Managing stocks of equipment, components, consumables and other supplies.

· Travel inside the country and abroad for a support and business reasons in other facilities.

· Gathering and analyzing data to diagnose problems with computer systems.

· Changing configurations, settings and permissions to fix computer issues.

· Generating sign-ins for new hires during the onboarding process.

· Updating employees on the status of their tickets.

• Logging all service requests and updating tickets as needed

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.