KK WIND SOLUTIONS - Manager - Customer Service & Logistics (USA) M/F

Vacancy description

Manager - Customer Service & Logistics (USA) M/F

Are you a strategic, people-focused leader with a strong operational mindset and a passion for delivering an excellent customer experience? We are looking for a Manager – Customer Service & Logistics to lead our U.S. customer service, warehouse, and distribution operations while ensuring smooth intercompany order flows across our manufacturing sites in Denmark, Poland, and India.

In this role, you will ensure a consistently strong customer experience, reliable deliveries, and clear coordination across functions and countries. You will lead and develop teams, drive structure and performance, and thrive in a dynamic and evolving environment where priorities and volumes may change.

You will become part of a global organization where cross-functional and international collaboration is a natural part of everyday work, and where operating in line with global standards while supporting local execution is key. The position offers strong leadership responsibility, professional impact, and an attractive and competitive U.S. benefits package.

Highlights of the offer

Job offer expiration: 06/03/2026
Type of work: Hybrid
Role: Individual Contributor / Specialist
Location: America/Carribean, USA, Lenexa

Responsibilities

Lead, coach, and develop the Customer Service and Warehouse team in the U.S.
Ensure high-quality customer service and consistent communication standards.
Oversee end-to-end customer order handling, including intercompany orders to manufacturing sites in Denmark, Poland, and India.
Coordinate order progress, shipment timelines, and delivery performance to ensure on-time, in-full deliveries.
Work closely with warehouse and distribution partners to plan shipments, optimize inventory, and secure timely dispatch.
Act as escalation point for complex customer, order, and logistics issues.
Ensure compliance with internal procedures and external regulations related to logistics and distribution.
Maintain accurate order, logistics, and master data in the ERP system (Microsoft D365 preferred).
Monitor and follow up on KPIs related to customer service, logistics, warehouse, and distribution performance.
Drive continuous improvement initiatives to increase efficiency, accuracy, and scalability.

Our requirements

5+ years of experience within customer service, logistics, supply chain, or order management.
2–3 years of people management experience, preferably in an international environment.
Strong understanding of end-to-end order-to-cash, logistics, warehouse, and distribution processes.
Solid experience working with ERP systems; Microsoft D365 is strongly preferred.
Strong skills in Excel and good working knowledge of Outlook and Microsoft Teams.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities with a structured and hands-on mindset.
High attention to detail combined with the ability to manage multiple priorities.
Experience from an industrial or renewable energy environment is an advantage (wind industry preferred).
Strong safety focus.

Do not meet all the requirements? No worries – if you bring strong leadership capabilities, a can-do attitude, and a passion for operations and continuous improvement, we would still like to hear from you!

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Aleksandra Drozd aledr@kkwindsolutions.com
Nicolai Bach Bundgaard +45 5084 7059

About KK Wind Solutions

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter Møller. We are a global and diverse team of over 3,700 people, working towards delivering products and services that enable a future powered by renewable energy.

At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.

Visit www.kkwindsolutions.com to learn more about our company and career opportunities.

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Manager - Customer Service & Logistics (USA) M/F

Vacancy description