Lead - Customer Quality M/F

• Job offer expiration: 09/08/2026
• Type of work: Hybrid
• Role: Individual Contributor / Specialist
• Location: Europe, Poland, Szczecin - Office Center

Customer Quality Management

• Serve as the main point of contact for customers regarding quality-related matters.
• Ensure customer requirements, specifications and contractual quality expectations are met.
• Build, maintain and develop strong customer quality relationships and partnerships.

Performance & Improvement

• Monitor, analyse and report quality performance, customer feedback and quality-related KPIs.
• Drive a culture of continuous improvement and proactive problem-solving.
• Develop, implement and monitor corrective and preventive action plans.
• Own customer action plans and ensure timely follow-up and closure of actions.

Project & Audit Management

• 
  Provide quality oversight for new product introduction (NPI) and product development projects.
• Participate in selected customer projects as the quality representative.
• Plan, support and participate in customer audits.
• Coordinate audit findings, corrective actions and follow-up activities.

Stakeholder Collaboration

• 
  Work closely with Engineering, Operations, Supply Chain and Quality teams to address customer concerns and improve product quality.
• Ensure agreed targets, deliverables and deadlines are achieved.
  
  

• Bachelor's or Master's degree in Engineering, Quality, Manufacturing or a related technical field.
• Minimum 5 years of experience within Quality Management, Customer Quality or a related discipline.
• Strong knowledge of quality management systems, continuous improvement methodologies and customer quality processes.
• Experience managing customer relationships in a manufacturing or industrial environment.
• Proven ability to lead quality initiatives and drive corrective actions across multiple functions.
• Excellent analytical, communication and stakeholder management skills.
• Ability to work independently while influencing teams in a global environment.
• Fluent in English, both written and spoken.

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.