KK WIND SOLUTIONS - Lead - Customer Claims

Lead - Customer Claims

KK Wind Solutions is seeking a Customer Claims Specialist to strengthen our global NCR (Non-Conformance Report) handling system. This role is pivotal in ensuring timely escalation of customer cases and enhancing the quality of claim-affected components through strong internal collaboration.

Highlights of the offer

Job offer expiration: 16/10/2025
Type of work: Stationary
Role: Individual Contributor / Specialist
Location: Europe, Poland, Szczecin - Goleniowska

Responsibilities

Prioritise and escalate customer claims based on impact and urgency
Act as the main contact for NCR and repair handling for assigned customers
Strengthen global NCR processes and improve component quality
Collaborate across departments: purchasing, warehouse, production, sales, and quality
Lead negotiations and build strong customer relationships
Communicate effectively across all levels of the organisation
Demonstrate commercial and financial awareness
Take ownership of claim resolution and drive continuous improvement

Our requirements

Bachelor’s degree in Mechanical, Electrical, or related field
Minimum 3 years of experience in customer claims or similar role
Strong communication and negotiation skills
Problem-solving mindset and decision-making ability
Fluent English (negotiation level)
Ability to work in a fast-paced, global environment

We offer

At KK Wind Solutions, we offer you the opportunity to collaborate with colleagues across cultures in developing innovative greentech solutions. Founded on our long history as an industry pioneer and strong financial position, we are always looking for ways to improve our business and encourage new ideas and fresh perspectives. Combined with a flat hierarchical structure and a positive and informal working environment with a can-do attitude, this allows our employees to grow both personally and professionally.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Emilia Łukaszewicz +48 784 - 415-376

About KK Wind Solutions

Building on more than 40 years of experience, KK Wind Solutions is a leading systems supplier to the renewable energy industry. Our capabilities span developing state-of-the-art technologies, high-quality lean manufacturing, and flexible aftermarket services. KK Wind Solutions is owned by A.P. Moller Holding, the parent company of the A.P. Moller Group, established in 1904 by Arnold Peter Møller. We are a global and diverse team of over 3,700 people, working towards delivering products and services that enable a future powered by renewable energy.

At KK Wind Solutions, our culture and DNA are built on a foundation of can-do attitude and innovation. We actively foster an inclusive work environment that embraces diversity, rejects any form of discrimination, and provides equal opportunities for all people. Our commitment lies in cultivating a strong culture centred around health, safety, wellbeing, and effective teamwork.

We wish to inform you that in accordance with requirements of the Whistleblower Protection Act of 14 June 2024 (Journal of Laws of 2024, item 928 as amended), we have implemented a procedure for internal notifications, the content of which can be viewed at https://www.kkwindsolutions.pl/whistleblowing

Visit www.kkwindsolutions.com to learn more about our company and career opportunities.

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Lead - Customer Claims

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